FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you’ll find answers to the most common questions about shopping with Furbury for Pets. If you don’t find the answer you’re looking for, feel free to contact us at info@furburyforpets.com.
1. Ordering & Payment
How can I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
What payment methods do you accept?
We accept all major payment methods, including:
- Debit and credit cards (Visa, Mastercard, American Express).
- PayPal.
- Apple Pay and Google Pay.
Can I cancel or modify my order?
Yes, if your order hasn’t been dispatched yet, you can request a cancellation or modification. Contact us within 15 minutes at info@furburyforpets.com with your order number.
2. Shipping & Delivery
Where do you deliver?
We deliver to all parts of the UK, including Northern Ireland and the Highlands.
How much does shipping cost?
- Standard Delivery (3–5 working days): £[insert cost].
- Express Delivery (1–2 working days): £[insert cost].
- Free standard delivery on orders over £[insert threshold]!
When will I receive my order?
Delivery times depend on the shipping method chosen at checkout:
Free shipping from 1 working day to 15 working days
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking link via email to monitor its progress.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, you can return it unused and in its original packaging for a refund or exchange.
How do I return an item?
- Contact our team at info@furburyforpets.com to request a return authorization.
- Pack the item securely and include your order details.
- Send it to our return address Furbury, Gunnery Terrace 9-11, London SE18 6SW.
Do I have to pay for return shipping?
If the item is faulty or incorrect, we’ll cover the return shipping costs. For other reasons, the customer is responsible for return postage.
When will I receive my refund?
Refunds are processed within 10 working days of receiving your returned item. The funds will be credited to your original payment method.
4. Products & Stock
Are your products safe for pets?
Absolutely! All our products are carefully selected to ensure they are safe, durable, and pet-friendly. We work with trusted suppliers and brands.
Do you stock products for specific pets?
Yes, we offer a wide range of products for:
- Dogs
- Cats
- Small animals (rabbits, guinea pigs, hamsters, etc.)
Use our category filters to find the perfect items for your pet!
What if an item is out of stock?
If a product is out of stock, you can sign up for an email notification on the product page to know when it’s back.
5. Other Questions
Can I send an order as a gift?
Yes, you can choose the “gift” option at checkout to include a gift message and remove the invoice from the package.
Do you offer subscription services?
We’re working on it! Stay tuned for our upcoming subscription plans for regular deliveries of pet essentials like food and treats.
What if I have a question not listed here?
We’re here to help! Contact us at info@furburyforpets.com, and we’ll get back to you as soon as possible.
Company Name: Furbury For Pets
Street Address: Gunery Terrace, 9-11
City, State, ZIP Code: London, SE18 6SW
Country: United Kingdom
Email: info@furburyforpets.com
Phone: 07388092018
Customer Service Hours: Our customer service is available from Monday to Friday between 11:00 am to 6:00 pm
The customer service replies within 24/48 hours during working days.